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Refund Policy

Refund Policy

Refund Policy | SafePayTm

This article outlines SafePayTm Refund policies based on types of exchange transactions performed. guarantees to any of its User his/her right for refund if does not send the digital-currency to the user requested address.


  • This Refund Policy concerns exclusively Transaction fees and Users’ Funds.
  • undertakes to make its best efforts to assist the Users in case of any disputes related to refunds of purchased digital-currencies
  • Refunds and Returns in excess of the original amount are prohibited

1. General Conditions

The User who has paid for the Services, i.e. paid a transaction fee, or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein.

Refund/Return will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return.

In order to apply for a Refund/Return, the User must request and complete a Refund Form/Return Form and send the respective form to the support address - [email protected] shall process the User’s Refund Form/Return Form as soon as it is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, shall notify the User on the outcome of the request in accordance with the timescales set out herein.

The Refund/Return request will only be approved or declined after meticulous verification made by

NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.

If the order is not complete for some reason your money will be refunded in the sender account.

Refunds are only possible within 5 days from the moment of exchange. Any additional service fees incurred by SafePayTm as a result of the refund will be covered by the customer.


Any charges, which arise upon processing Refund/Return, shall be borne solely by the User. Such charges will be deducted from the final amount of the Refund/Return.

This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by

In case the User does not wish to accept the revised Refund Policy, he/she should not continue to use Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services is to be bound by the new Refund Policy.


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